The AI Backoffice for IT Services Firms

Automate every step from first sales inquiry through multiyear renewal, whether you’re running Project & Talent, Tech Ops, or IT Reselling & Distribution motions.

An AI Backoffice for the Way You Work

We've built specialized playbooks for the most common IT service motions. Find yours below.

Professional & Project Services

For you if: you deliver expert-led projects, consulting, or staff augmentation.

How AlliCrew Helps

  • Auto-build SOWs & spin up project workspaces.
  • Match the right talent to project demand.
  • Monitor real-time project P&L and burn rate.

Managed Services & Support

For you if: you provide recurring managed, support, or operational services under an SLA.

How AlliCrew Helps

  • Provide zero-touch ticket triage & self-healing.
  • Forecast and prevent potential SLA breaches.
  • Govern cloud costs and security configurations.

Channel Resale & Distribution

For you if: you resell licenses, hardware, or cloud services with attached professional services.

How AlliCrew Helps

  • Create margin-aware quotes for complex bundles.
  • Automate procurement & 3-way invoice matching.
  • Capture vendor rebates & simplify RMA management.

Sample Automation Playbooks

Explore sample playbooks for your business motion. Every workflow can be fully customized to solve your unique challenges.

Instant Project Spin-Up

Auto-create PSA project, phases, RAID log, kickoff tasks & folders the moment a SOW is signed.

Smart Resource Match + Bench Optimizer

LLM matches skills, certs, rates & availability; flags bench idle-time and suggests swaps.

Dynamic SOW & Estimate Builder

AI drafts scope, effort ranges, and margin guard-rails; PM approves in minutes.

Auto-Milestone Billing & Rev-Rec

Triggers invoice draft and ASC-606 revenue-recognition as soon as a milestone is accepted.

Real-Time Project P&L Dashboard

Live margin, burn-rate, and variance alerts—no spreadsheet roll-ups.

Contractor On/Off-board Bot

Orchestrates NDAs, account provisioning, asset tracking, and exit check-lists across HRIS & IAM.

Zero-Touch Ticket Triage

NLP classifies & routes tickets, adds CMDB context, and sets priority automatically.

L1 Self-Heal Automation

Executes vetted scripts for common incidents; updates or resolves tickets without human touch.

SLA Breach Predictor

ML watches queue & workload, warning managers hours before an SLA tips red.

Usage/Cost-Anomaly Chargeback

Detects odd cloud spend, tags it to the customer, and adds a pro-rata invoice line on the fly.

Cloud-Security Drift Alerts

Compares configs to gold baselines; raises actionable mis-configuration tickets.

Zombie Resource Hunter

Finds and auto-retires idle VMs / volumes, posting savings back to FinOps.

Bundle-Quote Generator

Suggests optimal SKUs, tiers & support plans, factoring price intelligence and margin levers.

Auto-PO & Three-Way Match

Generates POs from accepted quotes, ingests ASN data, reconciles vendor invoices, flags variances.

Rebate & MDF Tracker

Parses vendor rules, matches eligible transactions, files claims automatically—no lost incentives.

Commission Calculator

Calculates multi-tier rep & overlay commissions instantly from closed deals and payouts.

Renewal Risk Scoring & Auto-Quote

Monitors usage & support signals to predict churn and drafts renewal quotes with value proof attached.

RMA Lifecycle Manager

Automates return authorisation, shipping labels, status tracking, and credit reconciliation end-to-end.

Meet Alli and the Six AI Service-Delivery Crew

AlliCrew’s back-office platform runs on a “hub-and-spokes” model: Alli, the sentient conductor, and six specialised “Ops” agents who own the service-delivery lifecycle.

Alli – The Orchestrator

Alli is the platform’s always-on intelligence layer. She maintains the knowledge graph, enforces governance, and brokers data between the six domain agents. Think of Alli as the air-traffic controller; the Ops agents are the planes doing the specialised flights.

AI DealOps

Turns an opportunity into a contract—RFP analysis, effort estimation, SOW drafting, and quote generation.

AI ServiceOps

Keeps customer work moving—project tasking, milestone tracking, ticket triage, and automated remediation.

AI PeopleOps

Manages the lifecycle of every human resource—onboarding, utilisation forecasting, and time/expense reconciliation.

AI FinanceOps

Turns effort and consumption into cash—mixed-model invoicing, rev-rec, and cost optimisation.

AI ChannelOps

The “sell-and-supply” engine for VARs—PO automation, vendor program compliance, and rebate capture.

AI InsightOps

Cross-motion intelligence—dashboards, predictive indicators, and proactive renewal management.

Ready to see how it all comes together?

Watch how Alli orchestrates the crew to automate complex back-office workflows in our interactive demo.

Launch the Interactive Demo

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We're here to help and answer any question you might have. We look forward to hearing from you.