AI Backoffice for IT Services

Instead of managers manually assigning hundreds of tickets, AlliCrew uses ML to classify, prioritize, and route new tickets to the correct queue automatically.

Instead of technicians running simple scripts, AlliCrew recognizes standard L1 issues like password resets, runs the remediation script, and closes the ticket without human touch.

Instead of only discovering SLA breaches after they happen, AlliCrew monitors ticket times and alerts managers when an SLA is at 90% utilization, allowing for proactive action.

Instead of finance manually calculating usage overages, AlliCrew pulls metrics from monitoring tools, computes the charges, and automatically adds them to the recurring invoice.

Instead of support staff manually creating bug tickets from emails, AlliCrew parses inbound emails, opens a Jira bug ticket, and assigns it directly to the backlog.

Instead of PMs manually updating plans, AlliCrew watches for "Done" tasks in Jira and automatically updates the master project plan and progress percentage in real time.

Instead of leads manually reviewing code for style violations, AlliCrew automatically lints new GitHub commits and notifies developers of any issues directly in Slack.

Instead of QA manually starting regression tests, AlliCrew automatically triggers the full CI/CD test pipeline when code is merged to the release branch and posts the results.

Instead of HR manually sending documents, AlliCrew fully automates the process, from sending e-sign contracts to provisioning accounts and scheduling orientation.

Instead of admins chasing contractors for timesheets, AlliCrew sends a weekly Slack/Teams reminder and lets contractors submit their hours with a simple reply.

Instead of finance building separate invoices per contractor, AlliCrew automatically groups all approved timesheets by client and generates a single, consolidated invoice.

Instead of recruiters missing contract end dates, AlliCrew sends proactive alerts 30, 15, and 7 days before expiry, flagging the opportunity for an extension or replacement.

Instead of analysts manually tagging cloud costs, AlliCrew ingests AWS/Azure bills, automatically tags resources, and allocates costs to the correct client projects.

Instead of engineers manually analyzing usage for savings, AlliCrew continuously analyzes usage patterns and recommends specific RI or Savings Plan purchases with clear ROI estimates.

Instead of costs racking up from unused resources, AlliCrew performs a nightly scan, lists orphaned VMs and volumes, and provides a one-click terminate option.

Instead of engineers manually running IaC scripts, AlliCrew automatically invokes Terraform or CloudFormation to stand up secure, best-practice infrastructure when a project kicks off.

Instead of sales ops manually building complex quotes, AlliCrew lets reps select a "solution bundle" to auto-populate a quote with all hardware, software, and service SKUs in seconds.

Instead of procurement manually creating POs and reconciling invoices, AlliCrew generates the PO on deal close and later performs a three-way match against the invoice and receipt.

Instead of finance manually scraping vendor portals for rebates, AlliCrew monitors portals, identifies eligible deals, and automatically queues up the claim forms for submission.

Instead of managers manually calculating complex commissions, AlliCrew ingests order data, applies multi-tier commission rules, and automatically generates accurate payout statements.