The AI Backoffice for IT Services Firms
Automate every step from first sales inquiry through multiyear renewal, whether you’re running Project & Talent, Tech Ops, or IT Reselling & Distribution motions.
An AI Backoffice for the Way You Work
We've built specialized playbooks for the most common IT service motions. Find yours below.
Professional & Project Services
For you if: you deliver expert-led projects, consulting, or staff augmentation.
How AlliCrew Helps
- Auto-build SOWs & spin up project workspaces.
- Match the right talent to project demand.
- Monitor real-time project P&L and burn rate.
Managed Services & Support
For you if: you provide recurring managed, support, or operational services under an SLA.
How AlliCrew Helps
- Provide zero-touch ticket triage & self-healing.
- Forecast and prevent potential SLA breaches.
- Govern cloud costs and security configurations.
Channel Resale & Distribution
For you if: you resell licenses, hardware, or cloud services with attached professional services.
How AlliCrew Helps
- Create margin-aware quotes for complex bundles.
- Automate procurement & 3-way invoice matching.
- Capture vendor rebates & simplify RMA management.
Sample Automation Playbooks
Explore sample playbooks for your business motion. Every workflow can be fully customized to solve your unique challenges.
Instant Project Spin-Up
Auto-create PSA project, phases, RAID log, kickoff tasks & folders the moment a SOW is signed.
Smart Resource Match + Bench Optimizer
LLM matches skills, certs, rates & availability; flags bench idle-time and suggests swaps.
Dynamic SOW & Estimate Builder
AI drafts scope, effort ranges, and margin guard-rails; PM approves in minutes.
Auto-Milestone Billing & Rev-Rec
Triggers invoice draft and ASC-606 revenue-recognition as soon as a milestone is accepted.
Real-Time Project P&L Dashboard
Live margin, burn-rate, and variance alerts—no spreadsheet roll-ups.
Contractor On/Off-board Bot
Orchestrates NDAs, account provisioning, asset tracking, and exit check-lists across HRIS & IAM.
Zero-Touch Ticket Triage
NLP classifies & routes tickets, adds CMDB context, and sets priority automatically.
L1 Self-Heal Automation
Executes vetted scripts for common incidents; updates or resolves tickets without human touch.
SLA Breach Predictor
ML watches queue & workload, warning managers hours before an SLA tips red.
Usage/Cost-Anomaly Chargeback
Detects odd cloud spend, tags it to the customer, and adds a pro-rata invoice line on the fly.
Cloud-Security Drift Alerts
Compares configs to gold baselines; raises actionable mis-configuration tickets.
Zombie Resource Hunter
Finds and auto-retires idle VMs / volumes, posting savings back to FinOps.
Bundle-Quote Generator
Suggests optimal SKUs, tiers & support plans, factoring price intelligence and margin levers.
Auto-PO & Three-Way Match
Generates POs from accepted quotes, ingests ASN data, reconciles vendor invoices, flags variances.
Rebate & MDF Tracker
Parses vendor rules, matches eligible transactions, files claims automatically—no lost incentives.
Commission Calculator
Calculates multi-tier rep & overlay commissions instantly from closed deals and payouts.
Renewal Risk Scoring & Auto-Quote
Monitors usage & support signals to predict churn and drafts renewal quotes with value proof attached.
RMA Lifecycle Manager
Automates return authorisation, shipping labels, status tracking, and credit reconciliation end-to-end.
Meet Alli and the Six AI Service-Delivery Crew
AlliCrew’s back-office platform runs on a “hub-and-spokes” model: Alli, the sentient conductor, and six specialised “Ops” agents who own the service-delivery lifecycle.
Alli – The Orchestrator
Alli is the platform’s always-on intelligence layer. She maintains the knowledge graph, enforces governance, and brokers data between the six domain agents. Think of Alli as the air-traffic controller; the Ops agents are the planes doing the specialised flights.
AI DealOps
Turns an opportunity into a contract—RFP analysis, effort estimation, SOW drafting, and quote generation.
AI ServiceOps
Keeps customer work moving—project tasking, milestone tracking, ticket triage, and automated remediation.
AI PeopleOps
Manages the lifecycle of every human resource—onboarding, utilisation forecasting, and time/expense reconciliation.
AI FinanceOps
Turns effort and consumption into cash—mixed-model invoicing, rev-rec, and cost optimisation.
AI ChannelOps
The “sell-and-supply” engine for VARs—PO automation, vendor program compliance, and rebate capture.
AI InsightOps
Cross-motion intelligence—dashboards, predictive indicators, and proactive renewal management.
Ready to see how it all comes together?
Watch how Alli orchestrates the crew to automate complex back-office workflows in our interactive demo.
Launch the Interactive DemoBe the First to Deploy an AI Workforce
Join the waitlist and let AlliCrew transform your operational overhead into a competitive advantage.
Contact Us
We're here to help and answer any question you might have. We look forward to hearing from you.